We offer a 30 day money-back guarantee on items that are in unused condition and in the original packaging. Not valid on sale/clearance items or customized pieces. Please contact us (502 848-0631 or [email protected]) for approval and then ship your return in a box. We recommend shipping back in a method that can be tracked and/or insured. We are unable to issue a refund on merchandise we did not receive. Thank you!